Frequently Asked Questions
Everything you need to know about your luxury home furniture experience.
What is the typical lead time for custom furniture orders?
Custom furniture orders generally take between 8 to 14 weeks to manufacture and deliver, depending on the manufacturer and the complexity of the fabric or finish selections.
Do you offer professional interior design services?
Yes, Seldens provides complimentary professional design services. Our expert designers can help you with space planning, color coordination, and furniture selection to create your dream home.
What is your White Glove Delivery service?
Our White Glove Delivery includes the inspection, assembly, and placement of your furniture in the room of your choice, as well as the removal of all packaging materials.
What is your return policy on furniture purchases?
Stock items can be returned within 7 days of delivery for a full refund, minus delivery fees. Custom or special order items are non-refundable as they are made specifically to your requirements.
Do you offer financing options for large purchases?
Yes, we offer several flexible financing plans through our partners, subject to credit approval, to help you invest in quality pieces that last a lifetime.
How do I care for my new upholstery or wood furniture?
We recommend avoiding direct sunlight and using a soft, damp cloth for cleaning. Specific care instructions for leather, performance fabrics, and hardwoods are provided with every purchase.